WE SEEK

• TO BE FAIR
  • By being impartial and objective.
  • By collecting taxes as per the law.

• TO BE HELPFUL
  • By being courteous and efficient.
  • By displaying names, designations, telephone numbers and locations of the officials dealing directly with the public.
  • By informing taxpayers as to their rights, duties, entitlements and obligations under the law.
  • By providing information, leaflets, forms, etc. at the Information & Fascilitation Counters.
  • By providing information regarding procedures and authorities for legal remedies.

• TO BE EFFICIENT
  • By settling tax matters promptly and correctly.
  • By handling personal and business information/materials furnished to the Department confidentially and as permitted by the law.
  • By acknowledging all communications from taxpayers on the spot and in any case within 7 days and furnishing final replies within 30 days.
  • By redressing all complaints and grievances within 30 days.
  • By issuing Income Tax Clearance Certificate u/s 230 of Income Tax Act within 7 working days and that u/s 230A of Income Tax Act within 30 days.
  • By disposing of all rectification applications u/s 154 of Income Tax Act within 30 days.
  • By giving effect to appellate orders within 30 days of the receipt of such orders.
  • By issuing refunds within 30 days of determination.

WE EXPECT YOU

• To be prompt, honest and accurate.
• To pay taxes in time.
• To quote Permanent Account Number(PAN)/GIR Number in all your returns and correspondence.